Refund Policy

At Top to Toe Cares, we are committed to providing high-quality skin care products that meet your needs. However, we understand that sometimes things don't go as expected. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below.

Eligibility For Refunds

To be eligible for a refund, the following conditions must be met:

• The skin care product must be unused, unopened, and in the same condition you received it.
• The product must be returned in its original packaging.
• A receipt or proof of purchase is required.
• You must request the refund within 30 days of receiving the product.

Please note, the following items are not eligible for refunds:

• Products purchased on sale or with a discount.
• Gift cards and promotional items.
• Items that have been used or tampered with.

How To Request A Refund

If you meet the eligibility criteria above and wish to request a refund, follow these simple steps:

• Contact Us: Email toptotoecares@gmail.com. Please include your order number and details about the product.
• Return the Product: Once your return request is approved, we will provide you with the return shipping address. Be sure to package the item securely to avoid damage during transit.
• Shipping Costs: Customers are responsible for return shipping costs unless the product arrived damaged or was incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without proof.

Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund:

• Approved Refunds: If approved, we will process the refund to your original payment method within 7-10 business days.
• Partial Refunds: In some cases, a partial refund may be issued if the product is returned in less-than-perfect condition (e.g., damaged packaging).
• Rejected Refunds: If your return does not meet our criteria, we will notify you, and no refund will be provided. We will offer the option to return the item to you at your expense.

Late Or Missing Refunds

If you haven't received a refund after 10 business days:

• Check Your Bank Account:Refunds may take time to process depending on your bank.
• Contact Your Credit Card Company: Refund processing times vary by provider.
• Contact Your Bank: If the above steps don't resolve the issue, please reach out to your bank.

Exchanges For Damaged Or Faulty Products

We offer exchanges for skin care products that arrive damaged or faulty. Please contact us within 7 days of receiving the item, and we will arrange for a replacement. If the product is out of stock, we will offer a refund or an alternative product of equal value.

Non-Returnable Skin Care Products

Please note that due to hygiene and safety concerns, the following items are non-returnable and non-refundable:

• Opened or used skin care products.
• Products that have been tampered with or do not include original packaging.

Refunds For Sale Items

Only full-priced skin care products are eligible for refunds. Unfortunately, we do not offer refunds on discounted or sale items unless they are defective or damaged. At Top to Toe Cares, we strive to offer the best customer experience and stand behind the quality of our skin care products. If for any reason you're not satisfied, our refund policy ensures a smooth and transparent process. Thank you for trusting us with your skin care needs!