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Terms of Use
Welcome to Top to Toe Cares! We are delighted to have you here and want to ensure you enjoy a smooth shopping experience. Before you proceed, we encourage you to take a few moments to read through our Terms of Use. By using our website and purchasing products, you agree to the following terms and conditions. Please contact our customer service team if you have any questions.General Information
By accessing our website and placing an order, you agree to adhere to these Terms of Use. These terms apply to all users, including visitors, browsers, customers, and others who access the site. We reserve the right to modify or update the Terms of Use at any time, so please check this page regularly.Eligibility to Purchase
To purchase from our store, you must be at least 18 years old or have the permission of a parent or guardian. By placing an order, you confirm that all information provided is accurate and truthful.Product Descriptions
We strive to ensure that all product descriptions, images, and details on our website are accurate. However, we cannot guarantee that the product images you see on the screen will exactly match the actual product due to varying display settings. If you have any questions about a product before making a purchase, please contact us for clarification.Pricing and Availability
Prices of products on our website are subject to change without notice. We reserve the right to modify or discontinue a product at any time. If a product becomes unavailable after you place your order, we will notify you as soon as possible and provide a refund or exchange.Order Process
When you place an order, you will receive a confirmation email. This email serves as an acknowledgment that we have received your order, but it does not guarantee acceptance. We reserve the right to cancel or refuse an order if it violates any of our policies or terms. In the event of an order cancellation, you will be notified, and any payment made will be refunded.Payment
We accept a range of payment options for your convenience, including credit cards, debit cards, and other methods as mentioned on our website. Payment must be made in full at the time of purchase. We use secure payment gateways to protect your information, and we do not store your payment details.Shipping and Delivery
We aim to process and dispatch orders within the specified time frame mentioned on our website. However, delays may occur due to circumstances beyond our control, such as shipping carrier issues, holidays, or weather conditions. Once your order has been shipped, you will receive a tracking number to monitor its delivery progress. Please note that we are not responsible for delays caused by customs clearance or other external factors.Exchange Policy
We understand that sometimes you may need to exchange a product. Here's how our exchange process works:- Eligibility for Exchange: We offer exchanges within 7 days of receiving your order. To initiate an exchange, please contact our customer service team within this 7-day window. You can reach out via email or use the contact form on our website, providing your order details and the reason for the exchange.
- Non-Exchangeable Items: Certain products, such as personal care items, undergarments, and cosmetics, are not eligible for exchange due to hygiene and safety concerns. Please review product details carefully before making your purchase to ensure the item is eligible for an exchange.
- Conditions for Exchange: The product must be in its original packaging, unused, and in the same condition as when you received it. If the product is damaged or used, it will not be eligible for exchange.
Non-Exchangeable Products
We place high importance on hygiene and safety, which is why certain items cannot be exchanged once they have been opened or used. These include but are not limited to:- Makeup Products: Once opened, makeup products such as foundations, lipsticks, or eye shadows are non-exchangeable.
- Skincare Products: For hygiene reasons, skincare products that have been used or opened are not eligible for exchange.
- Hair Care Products: Hair care products such as shampoos, conditioners, and treatments cannot be exchanged once used.
- Undergarments and Personal Care Products: These items are considered final sales and cannot be exchanged under any circumstances due to hygiene reasons.
How to Request an Exchange
If you believe your product qualifies for an exchange, follow these steps:- Contact Us: Reach out to our customer service team within 7 days of receiving your order. Include your order number, details of the item you wish to exchange, and the reason for the exchange.
- Await Confirmation: Our team will review your request and provide you with instructions on how to proceed. Once approved, you will need to return the item in its original packaging.
- Return the Item: After receiving confirmation, send the product back to us. You will be responsible for the shipping costs of returning the item unless the product was damaged upon arrival.
- Exchange Processed: Once we receive and inspect the returned item, we will process the exchange and ship the replacement product to you. In some cases, if the item is no longer available, we may offer store credit or a refund.
